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At Land Cruiser Company, we want you to look and feel your best. If your purchase isn’t quite the right fit or style, we are here to help.

Our policy lasts 15 days from the date your package is delivered. If 15 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Conditions for Returns & Exchanges

To be eligible for a free return or exchange, your item must meet the following criteria:

• It must be unworn, unwashed, and in the same condition that you received it.

• It must be in the original packaging with all tags still attached.

• It must not have any traces of perfume, deodorant, makeup, or distinct odours.

Please note: For hygiene reasons, undergarments, socks, and swimwear cannot be returned or exchanged unless they arrive faulty.

2. How to Initialize a Return

Since our products are shipped directly from our international fulfillment centres to keep our prices competitive, please do not send your purchase back to the manufacturer's address on the package.

To start a return, please follow these steps:

1. Contact our support team at [Insert Support Email] with your order number and the reason for the return.

2. If the item is faulty or incorrect, please attach clear photos or a short video showing the issue.

3. Our team will provide you with the correct return shipping instructions and address.

3. The Refund Process & Analysis

Once your return is received at our designated warehouse, it will undergo a mandatory quality control analysis.

• Inspection & Approval: We will inspect the item(s) to ensure they meet the conditions stated in Section 1.

• Timeframe: This analysis and processing period takes between 5 to 15 business days from the moment the package arrives at our facility.

• Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Return Shipping Costs

• Change of Mind / Size Exchange: We offer free returns/exchanges within the 15-day window. We will provide a pre-paid shipping label or reimburse the standard local shipping cost once approved.

• Faulty or Wrong Items: If we sent the wrong size/color or the item is damaged, we cover 100% of the return costs.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted due to banking processing times.

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